P.G.A.

At this point in time The P.G.A. Store is only able to do free delivery within the state of Maharashtra , this usually takes 5-9 business days after payment and packagaing has been processed. Shipping will only take place on weekdays and not on the weekends. Thus we recommend you to place the order atleast 12 -14 days advance for it to reach within ideal time

We at The P.G.A. Store take great care in the packaging of our products, but if you do receive a defective product we would require you to 1. Always take video while opening parcel , which will be consider as proof.We will provide you with a video for guidance. 2. Claim your problem within 24 hours of receiving parcel by emailing us at thepgastore@gmail.com . 3. Exchange is not available we will refund you incase of mishap during delivery . 4. Refund will be credited after we receive the product back in the condition you recieved. 5. Refund will be initiated and credited only when the product is not used and only after we receive the product back in the condition it was originally found in by the customer which should have a recorded proof. 6. Refund process will take 24-48 hours. 7. Customer have to bear Courier charge for returning the product. Mail back the product, and after assessing the return product a refund will be processed straight away. We hear at P.G.A. Store strictly abide by our policies to know more check our Refund Exchange & Return page

The most easiest and effecient way to contact is through email (thepgastore@gmail.com), where we aim to reply back within 48 hours.

We have a very clear policy in terms of Returns, Exchange and Refund. 1. Refund only when courier did not reach to the Customer which if verified by the courier service company and also in case of receiving a damaged product. 2. Always take a video while opening the parcel, which will be considered as proof, claim for refund cannot be processed until receiving the full opening video. For which we will provide you with a video for guidance. 3. Claim your return within 24 hours of receiving parcel. 4. Exchange is not available we will refund you in case of a mishap during delivery. 5. Refund will be initiated and credited only when the product is not used and only after we receive the product back in the condition it was originally found in by the customer which should have a recorded proof. 6. Refund process will take 24-48 hours. 7. Customer has to bear Courier charge for returning the product. We understand our policies are strict. But as a small business facing such fraudulent activity from customers is not affordable to us. We will try to provide you with the best service and easy returns to enhance your experience.

Buying Process is very Simple 8 steps process. Step 1. Contact us and let us know what you are looking for. Step 2. Quote us your idea of the how you want the product to be (we will guide you if needed ) and select size from following list . Step 3. We will contact you in 24 hours to quote our price also will give you a rough idea and you can choose to go forward with the order with payment. Step 4. Proceed with Payment and we will process your order. Step 5 . Provide your Delivery Address with Contact details. Step 6 . Once you do the payment immediately we share with you the basic layout of the product (you can here suggest for some modifications if required) Step 7 . Once the product is ready (generally takes 2 days after order is placed ) we will notify you with a picture ( disclaimer : major modifications cannot be made once the product is ready ) Step 8 .You will Receive product Tracking ID for Live Tracking in the next 24 hours . Our Couriers mostly Reach within 5-9 Business days after packaging and shipping date.

Size list : 1) 4 x 4 inchs 2) 5 x 7 inchs 3) 6 x 6 inchs 4) 8 x 10 inchs This is the list of the sizes of the products (the base) Also note the size of the product affects the price and hence the price will increase with size

So you will receive the product within almost anywhere between usually 4-13 days of placing your order depending on the complexity and distance . We recommend placing order atleast 2 weeks in advance to recieve it on required time